Return, Refund & Exchange Policy

We want you to love your COOKRIE pottery. If something isn't right, here's how returns, refunds, and exchanges work.

Return window

You may request a return or exchange within 7 days of delivery. Requests are made from your account under My Orders → the order → Return / Exchange.

Eligibility

• Item must be unused and in its original condition.
• For breakage or damage in transit, please include photo evidence in your request — ceramics are fragile and photos help us resolve claims quickly.
• Custom or personalized pieces marked final sale / not returnable are not eligible.

How it works

1. Submit a request with your reason (and a photo for damage).
2. We review and approve it, then arrange pickup or ask you to ship it back.
3. Once we receive the item, we process your refund or dispatch the exchange.

Refunds

Approved refunds are issued to your original payment method for online (Razorpay) orders. For Cash on Delivery orders, refunds are issued as store credit or by bank transfer. Refunds are typically processed within 5–7 business days after we receive the returned item.

Return shipping

Return shipping is generally paid by the customer, except where the item arrived damaged, defective, or incorrect — in which case we cover it.

Cancellations

You can cancel an order yourself while it is still pending or confirmed (before it ships). Prepaid orders are refunded automatically on cancellation.

Questions? Email us at orders@cookrie.com.